Return & Refund Policy

We want every order to arrive as expected. If something's wrong, here's how returns and refunds work.

When you can request a return or refund

• The item arrived damaged or faulty.
• You received the wrong item or the wrong quantity.
• An order was cancelled before it shipped.
• An item is significantly different from how it was described or pictured.

How to request one

Contact Support with your order number and a brief description of the issue (photos help, for damaged or incorrect items). We'll review the request and let you know the next steps, which may include returning the item before a refund is processed.

How refunds are paid

Approved refunds are issued back to the original payment method used at checkout via Paystack. You'll receive an email confirming when a refund has been processed. Refunds can take a few business days to reflect, depending on your bank.

Timing

Please raise return or refund requests as soon as possible after delivery. Requests made long after an order is delivered may be harder for us to verify and resolve.